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Returns & Exchanges

HOTMILK TAKES THE UNCERTAINTY AWAY FROM ONLINE ORDERING

      • Quick and easy exchanges
      • 90 day exchange policy
      • 14 day return policy
      • No restocking fees
      • Discounts carried through to exchanges
      • Discount on exchanges for higher value items
      • Discount on returns for credit

EXCHANGE AND STORE CREDIT POLICY

You have 90 days to decide whether your garments are right for you. Within 90 days you can exchange your items to ensure you get the right size and style or receive a store credit which is valid for 1 year and will be issued for the value of the item only, exclusive of the shipping fees, if applicable. Items must be unworn and tags attached. Don’t forget to contact us if you’re unsure on what to re-order.

All bras and sleepwear are available for exchange. Garments must be in the original condition with swing tags attached, unwashed and unworn. Items will not be accepted back stained or marked. Please take care to not crush contour/padded cups into small packages. These will not be accepted if cups are creased due to insufficient packaging.

Due to hygiene reasons briefs, swimwear and breast pads are unable to be returned. (Unless they were a free gift with purchase in which instance they must be returned with the product purchased. This includes free knickers and/or breastpads).

We will send you an email to notify you that we have received and inspected your returned item/s. Within 5 working days you will be notified of confirmation of the approval status of your exchange or store credit. Once approved, your exchange product will be shipped or a Hotmilk gift card with be emailed to you to the value of your return, depending on what was decided upon.

Your replacement/exchange items will be shipped back to you free of charge, however you will need to cover shipping costs to send the items back to our US warehouse located in Boise. Original shipping charges (if applicable) are non-refundable.

Please make sure you complete all steps in the Hotmilk returns portal to ensure we have your exchange processed as quickly as possible.

Once you have logged your exchange, package up all of your exchange items. Cleary write your Name and Order Number on the outside of the parcel. Make sure all items are in their original condition with the tags attached. Please take care with contoured/padded bras as they will not be accepted back crushed.

Address your return items to us at:

HM Collective - Returns
< NAME / ORDER NUMBER >
C/O Returns Lab,
Verde Fulfillment USA
9605 S Eisenman Rd
Boise, ID 83716

Once you're ready to go, drop the parcel into your nearest courier service to be shipped back to us.

Please allow up to 5 business days after your parcel has arrived for your exchange to be processed (there may be further delays in peak times).

As always, if you need any assistance simply email us, we're here to help.

Yes, Laybuy orders can be exchanged using the returns portal, however the refund will exclude any Laybuy fees.

Any discounts at the time of the purchase will be carried through to any products purchased for exchange.

When exchanging we for a garment of greater value, we will discount the exchange garment by up to 10%!
And when exchanging for a garment of lesser value we will fully refund you the price difference.


FAULTY GARMENTS

HM Collective products have a comprehensive three-month manufactures warranty period from the original date of purchase. (Issues incurred after this period are deemed as fair wear and tear. In the unlikely event that your item has a manufactures fault within this period or you have been sent the wrong item, please email us and we will issue you a replacement at no cost. In your communication please include your order number, a detailed description of the fault and ideally a photo also.


RETURNS POLICY

You have 14 days to decide whether your garments are right for you. Within 14 days you can return your items for a full refund, exclusive of shipping fees, if applicable. Items must be unworn and with tags still attached.

You will need to cover shipping costs to send the items back to our US warehouse located in Boise. Original shipping charges (if applicable) are non-refundable.

All bras and sleepwear are available for return. Garments must be in the original condition with swing tags attached, unwashed and unworn. Items will not be accepted back stained or marked. Please take care to not crush contour/padded cups into small packages. These will not be accepted if cups are creased due to insufficient packaging.

Any gift with purchase items must be returned if you are returning the garments.

Due to hygiene reasons briefs, swimwear and breast pads are unable to be returned. (Unless they were a free gift with purchase in which instance they must be returned with the product purchased. This includes free knickers and/or breastpads).

Yes, Laybuy orders can be refunded using the returns portal, however the refund will exclude any Laybuy fees.

Please make sure you complete all steps in the Hotmilk returns portal to ensure we have your return processed as quickly as possible.

Once you have logged your return, package up all of your items for return. Cleary write your Name and Order Number on the outside of the parcel. Make sure all items are in their original condition with the tags attached. Please take care with contoured/padded bras as they will not be accepted back crushed.

Address your return items to us at:

HM Collective - Returns
< NAME / ORDER NUMBER >
C/O Returns Lab,
Verde Fulfillment USA
9605 S Eisenman Rd
Boise, ID 83716

Once you're ready to go, drop the parcel into your nearest courier service to be shipped back to us.

Please allow up to 10 business days after your parcel has arrived for your return to be processed (there may be further delays in peak times).

As always, if you need any assistance simply email us, we're here to help.


Bra Fit

Unsure what size to buy?

If you are unsure what size you should purchase, we can help with that. Just take our simple Fit Quiz or visit the 'Find My Fit' section at the top of our website for a selection of fitting resources.

Bra Fit

Ready to make an exchange or return?

Returns Portal

*Please ensure you have read and understood our returns policy below before proceeding.
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