Our customers' satisfaction is our number one priority.

We offer free returns! Plus, you have 45 days to decide whether your garments are right for you. Within this time you can exchange or refund your items to ensure you get the right size and style. Any returns or exchanges must be unworn with all tags still attached.

Hotmilk Collective products have a comprehensive three-month manufactures warranty from the original date of purchase. Issues incurred after this period are deemed as fair wear and tear. If you believe your item has a manufacturer fault and is inside the warranty period, please get in touch, and we will review your claim. If you have been sent the wrong item, we will issue you a replacement at no cost. In your communication, include your order number, a detailed description of the fault and a photo. 

Please allow 5 - 7 business days with standard Australia Post OR 2-4 business
days with DHL Express Courier.

Please allow 24hrs for orders to be processed by the Hotmilk team ready for transport with your selected shipping option.

Note: WA and NT may extend delivery times by 1-2 working days. Peak times such as Black Friday/Cyber Monday and Boxing Day sales may experience a slight delay in delivery times.

You can check the order status by logging into your account

If your order hasn't arrived after two weeks, please contact us and we will look into the details.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.