Frequently Asked Questions | Hotmilk Lingerie

SHOPPING FAQs

My discount code is not working? My discount code is not working?

All discount codes are valid for full price items only. From time to time we have fabulous sales or promotions, the use of further discount codes are exempt. Your discount code will work again once the sale is over.

Help! I don't know what size to buy? Help! I don't know what size to buy?

Hotmilk Lingerie's Fitting Quiz will help you find the right size. Our fitting Videoi s another great way to make sure you have the correct fit. Still unsure? Please email your measurements and details of how many months pregnant/feeding, we will be happy to help.

How much will the shipping costs be? How much will the shipping costs be?

Free shipping applies to all orders throughout America and Canada over the value of $80!

When does my gift voucher or store credit expiry? When does my gift voucher or store credit expiry?

Hotmilk Lingerie gift vouchers and store credits normally expiry one year from date of purchase/issue.

I have not received email confirmation or tracking link for my order. I have not received email confirmation or tracking link for my order.

Please check your spam box first, also we find that people have multiple email addresses so please check them all. Tracking and order status can also be found by logging into your Account.

Still need help? please email us at support@hmcollective.com and we will give you all the information you need.

How long will it take for my order to arrive? How long will it take for my order to arrive?

Allow 7-10 business days, no signature required.

Peak times such as Black Friday/Cyber Monday and Boxing Day sales may experience a slightly delay in delivery times.

You can check the order status by logging into your Account.

Will I be charged customs and import charges? Will I be charged customs and import charges?

There are no duties on deliveries within the United States. Outside the U.S. customs duties and charges may vary. Outside the U.S. Hotmilk is not responsible for any charges the recipient may incur.

How do I ship my items back for exchange or store credit? How do I ship my items back for exchange or store credit?

Please use our dedicated Returns and Exchanges page and follow the simple instructions. If it is a fault, please email us first support@hmcollective.com

What is Hotmilk's return policy? What is Hotmilk's return policy?

You have 45 days, from the date of your purchase, to decide whether your garments are right for you. Items must be unworn and with tags still attached.

Please see our dedicated Returns and Exchanges page for full details

Who pays for return shipping? Who pays for return shipping?

US Customers
We are happy to offer you free US return shipping for "like for like" exchanges and store credits. You can exchange your items 'like for like' to ensure you get the right size.

Alternatively, to change to a different style or color choose store credit. By selecting store credit, you will receive $5 extra on your return. Store credits are valid for 1 year, exclusive of the shipping fees, if applicable.

All refunds will have a returns shipping fee of $9.99 deducted from your refund, regardless of if it is mixed with an exchange, however we will send out the new exchange at no extra charge. We will also provide a returns label for easy returning so no need to pay any more upfront costs.

Non-US customers:
We regret that we are unable to offer you free shipping at this point.

ALL RETURNS MUST BE LOGGED Please follow the link below to log your return:

Hotmilk Return Portal

My Hotmilk garment has a fault. My Hotmilk garment has a fault.

We have a 3 month policy for finding any faults, after this time frame it's considered fair wear and tear. Please email details and photos within 3 months to support@hmcollective.com

I am having technical issues or want to give us feedback on the shopping experience? I am having technical issues or want to give us feedback on the shopping experience?

If you have technical issues or find any errors on our website please contact support@hmcollective.com with details of the error and we can fix it.

What if my question was not covered here? What if my question was not covered here?

Please contact us directly at support@hmcollective.com and we will be only too glad to help :-)