SHOPPING FAQ
SHOPPING FAQs
No, all our pricing already includes all duties and tariffs so you can be sure you will not have unexpected costs!
All discount codes are valid for full price items only. From time to time we have fabulous sales or promotions, the use of further discount codes are exempt. Your discount code will work again once the sale is over.
Hotmilk's Fitting Quiz will help you find the right size. Our fitting Video is another great way to make sure you have the correct fit. Still unsure? Please email your measurements and details of what stage of like you are in (no longer breastfeeding, pregnant, breastfeeding, how many months etc), and we will be happy to help.
Free shipping applies to all orders throughout America and Canada over the value of USD90.
Hotmilk Lingerie gift vouchers and store credits expire 5 years from date of purchase/issue.
Please check your spam box first, also we find that people have multiple email addresses so please check them all. Tracking and order status can also be found by logging into your Account.
Still need help? please email us at [email protected] and we will give you all the information you need.
We ship to the US with no customs charges, no duties, and no surprise fees — we absorb all tariff costs so you don't have to. Allow 7-10 business days from dispatch, no signature required. Due to the tariff issue, we can thankfully keep the costs down for you, but it does add a few days shipping time sadly.
Peak times such as Black Friday/Cyber Monday and Boxing Day sales may experience a slightly delay in delivery times.
You can check the order status by logging into your Account.
No, our pricing already includes all tariffs. There are no duties on deliveries within the United States. Outside the U.S. customs duties and charges may vary. Outside the U.S. Hotmilk is not responsible for any charges the recipient may incur.
Please use our dedicated Returns page and follow the simple instructions. If it is a fault, please email us first. FREE returns and FREE store credit. Small fee applies on refunds. [email protected]
🗓 30-Day Returns
You have 30 days from delivery to return eligible items.
💰 Choose Your Option
- Get FREE Store credit and FREE returns
Or Refund with supplied returns label (small fee applies $9.95)
Please see our dedicated Returns page for full details
US Customers
💰 Choose Your Option
- Get FREE Store credit and FREE returns
- Or Refund (small fee applies $9.95)
Non-US customers:
We regret that we are unable to offer you free shipping at this point.
ALL RETURNS MUST BE LOGGED Please follow the link below to log your return:
We have a 3 month policy for finding any faults, after this time frame it's considered fair wear and tear. Please email details and photos within 3 months to [email protected]
If you have technical issues or find any errors on our website please contact [email protected] with details of the error and we can fix it.
Please contact us directly at [email protected] and we will be only too glad to help :-)
