Frequently Asked Questions

No, all our pricing already includes all duties and tariffs for US & Canada so you can be sure you will not have unexpected costs!

All discount codes are valid for full price items only. From time to time we have fabulous sales or promotions, the use of further discount codes are exempt. Your discount code will work again once the sale is over.

Hotmilk's Fitting Quiz will help you find the right size. Our fitting Video is another great way to make sure you have the correct fit. Still unsure? Please email your measurements and details of what stage of like you are in (no longer breastfeeding, pregnant, breastfeeding, how many months etc), and we will be happy to help.

Free shipping applies to all orders throughout America and Canada over the value of USD95

Hotmilk gift vouchers and store credits expire 3 years from date of purchase/issue.

Please check your spam box first, also we find that people have multiple email addresses so please check them all. Tracking and order status can also be found by logging into your Account.

Still need help? please email us and we will give you all the information you need.

No, our pricing already includes all tariffs. There are no duties on deliveries within the United States. Outside the U.S. customs duties and charges may vary. Outside the U.S. Hotmilk is not responsible for any charges the recipient may incur.

Please use our dedicated Returns page and follow the simple instructions. If your item has a fault, please email us first.

US & Canada Returns

Returns are complimentary with Checkout+ and are accepted within 30 days of delivery. 

• Added Checkout+ at checkout? Your return label is on us, simply lodge your return and choose between a full refund or store credit, free of charge.
• No Checkout+? No problem,  purchase your return label, then choose between a full refund or store credit with no additional fees or restocking charges.

Please see our dedicated Returns page for full details

Please use our dedicated Returns page and follow the simple instructions. If your item has a fault, please email us first.

We have a generous 3 month policy for finding any faults, after this time frame it's considered fair wear and tear. Please email details and photos within 3 months.

If you have technical issues or find any errors on our website please contact us with details of the error and we can fix it.

Please contact us with details and we will be only too glad to help :-)