SHOPPING FAQ

SHOPPING FAQs

Hotmilk Lingerie's Fitting Quiz will help you find the right size. Our fitting Videoi s another great way to make sure you have the correct fit. Still unsure? Please email your measurements and details of how many months pregnant/feeding, we will be happy to help.

Free shipping applies to all orders throughout America and Canada over the value of $80!

All discount codes are valid for full price items only. From time to time we have fabulous sales or promotions, the use of further discount codes are exempt. Your discount code will work again once the sale is over.

Please check your spam box first, if you still cannot find this please email us at support@hmcollective.comand we will give you all the information you need.

USA - DHL Tracked 3 - 4 business days no signature required. Peak times such as Black Friday/Cyber Monday and Boxing Day sales may experience a slightly delay in delivery times. You can check the order status by logging into your Account.

There are no duties on deliveries within America. Outside of America customs duties and charges may vary. Outside America HM Collective is not responsible for any charges the recipient may incur.

Please use our dedicated Returns and Exchanges page and follow the simple instructions. If it is a fault, please email us at support@hmcollective.com

Bras and sleepwear are returnable* for store credit, refund, or exchange within 45 days to ensure you get the right fit. Please see our dedicated Returns and Exchanges page for full details

Return shipping is not refundable, however you will not be charged shipping for the exchange items to be sent to you.

We aim to process your exchange, refund and store credits within 10 business days. You will be contacted by email to let you know this has happened. Your store credit will be emailed or exchanged items will be sent out on the next available courier.  Peak holiday times may experience a slightly delay in processing times.

We have a 3 month policy for finding any faults, after this time frame it's considered fair wear and tear. Please email details and photos within 3 months to support@hmcollective.com

Hotmilk Lingerie gift vouchers and store credits normally expiry one year from date of purchase/issue.

If you have technical issues or find any errors on our website please contact support@hmcollective.com with details of the error and we can fix it.

Please contact us directly at support@hmcollective.com and we will be only too glad to help :-)

Conciously created

For mothers, by mothers.

Free shipping on orders over $50

+ 45 day return policy

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