Hotmilk has a generous 30 day returns policy giving you time to try on your garments to be sure of fit. If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button.
Please state clearly what you'd like to exchange the garment/s to, or if you'd like a refund.
If you have not set up an account, please return your product to our address below but ensure you put a very clear note in the parcel stating what you'd like to exchange and what new style/size you would like sent out, or if you would prefer a refund.
Please note that we cannot accept returns if the tags have been removed.
Please package and return to us using this address along with your Name and Order number:
1/64 Aviation Ave
New Zealand 3116
All refunds will be processed when the returned item has been returned to us. The initial courier cost will not be refunded.